Are you the customer-driven Customer Success Executive who wants to help build a better future of innovative, affordable, and high-quality healthcare? Are you a relationship manager through and through who always goes that extra mile to keep customers satisfied?
Do you believe in our solution and approach of “more VR headsets and fewer pills”? Do you want to contribute to helping countless people overcome their (mental) health issues? And would you enjoy growing alongside us and the current Customer Success team to make an even bigger impact? Then we would love to get in touch with you!
About VRelax
VRelax stands for a proven new approach to stress, burnout and depression. We want to help mental health institutions with a scientifically validated Virtual Reality app, which has been specially developed for people with mental complaints. Scientific studies show that VRelax very quickly reduces stress, burnout, anxiety and depression. In addition, VRelax is used as a good distraction tool for acute pain and physical discomfort.
VRelax is a young and innovative company based in Groningen. We believe in the power of Virtual Reality as a means of stress and pain management. Our team consists of passionate and enthusiastic professionals from healthcare, tech and creative industries. We work intensively with research partners in healthcare and education. With our 200+ customers in healthcare, we are the largest VR partner for mental health care in the Netherlands.
Who are you?
- You are empathetic, self-confident and think and work in a solution-oriented manner
- You are a team player and a self-starter with a great sense of responsibility
- You have strong communication skills, both oral and written
- You are a connector and love helping customers
- You have gained Customer Success experience, preferably in a SaaS/Tech environment
- You are organizationally strong, accurate and have attention to detail
- You have experience in or affinity with healthcare or working with VR applications
The function
You create value by finding the right fit between VRelax as a smart technological solution and the concrete needs of the customer. That is where you make the difference! You are responsible for the use of our groundbreaking VR software and content. With a customer-oriented and proactive attitude, you build new relationships within the healthcare sector.
Enthusing and inspiring are the key success factors here. Additionally, you will collaborate with the Sales team to further develop our existing relationships, and with the Marketing team on social media campaigns and promoting our clients' best practices. We will teach you everything you need to know about the power of VR and the science behind VRelax to truly make an impact on clients. You will make a positive contribution to people's well-being in a unique and innovative way .
What do we offer?
- Fun and challenging position within a starting scale-up, where you are seen as a person and is given plenty of space to develop yourself further
- A creative and dynamic team in which various aspects (care, technology, visual art, sound design and scientific research) come together
- Have a real impact on the growth of the organization and play a crucial role in it
- Market-based remuneration and good secondary employment conditions
- You work closely with experienced Account Executives and report to the CCO
- Pleasant colleagues and an open and informal atmosphere (lunch, drinks and team days)
What are you going to do?
- You help new customers with good onboarding (implementation workshop, kickoff)
- You maintain an excellent relationship with current customers (evaluation, check-in)
- You identify commercial opportunities with existing customers (upselling)
- You are responsible for handling more complex customer questions and communications
- You ensure contract extensions and minimize customer churn
- You analyze user behavior and the needs of your customers
Applying for this position?
Will you take up the challenge with us? Then send your motivation and CV by email to sander@vrelax.com
made in Groningen