If the VRelax app in the VR headset asks for a license code, please contact the VRelax support department on +31 (0) 50 211 0142 or send an email to support@vrelax.com . Opening hours are Monday to Friday from 09:00 – 17:00.

VRelax has invited you via email to create an account. Go to account.vrelax.com and log in to your account. After logging in, accept the invitation by going to Licenses > My Memberships . Then enter the 6-digit code under VR App Login . You are now logged in to the VRelax app and can start relaxing!

Are you having trouble or have you not yet received an invitation? Then please contact the VRelax support department on +31 (0) 50 211 0142 or send an email to support@vrelax.com . Opening hours are Monday to Friday from 09:00 – 17:00.

Restart the VR headset by holding the power button for 4 seconds to turn it off. Wait a few seconds and then turn the headset back on by holding the opnew button for 4 seconds.

If this does not solve the problem, please contact the VRelax support department on +31 (0) 50 211 0142 or send an email to support@vrelax.com. The support department is available from Monday to Friday, from 09:00 to 17:00.

You can find instructions for updating the VRelax app in the instruction guide.

Are you having trouble or have you not yet received an invitation? Then please contact the VRelax support department on +31 (0) 50 211 0142 or send an email to support@vrelax.com . Opening hours are Monday to Friday from 09:00 – 17:00.

An internet connection is required to log in to the VRelax app. After logging in, you no longer need an internet connection, except to update the VRelax app. Additionally, you must connect to the internet at least once every 60 days. Instructions on how to connect to the internet can be found in the instruction guide.