Yes, VRelax ensures that the glasses are installed and ready to use upon delivery. It is only necessary to log in to the glasses and the VRelax dashboard yourself. Instructions for this can be found in the instruction guide.

Is VRelax already logged in upon delivery or are you unable to access the app immediately upon starting up the glasses? Please contact support@vrelax.com or phone +31(0)50 2110 142.

Both with a demo and regular license the instruction guide is included in the case. If this is missing, please contact us via support@vrelax.com or phone +31(0)50 2110 142. In addition, you can download the guide directly from our website via this download link and look at you here all instructional videos.

The license code consists of a combination of 5 numbers and letters. Once VRelax has started, the app will ask you to enter this license code once, which will unlock the app. VRelax installs this code prior to delivery, so you do not need it. If the VRelax app asks for the license code, please contact us via support@vrelax.com or phone +31(0)50 2110 142. After delivery, a 6-digit activation code will be displayed in the VRelax app, which you enter in the VRelax dashboard.

In the VRelax dashboard you have access to your VRelax account, insight into the (expiration of) the licenses, you can add extra users and log in to the glasses using the activation code.

As a practitioner, you gain insight into the user's state of mind through biometric data, and you can monitor the improvement process in the long term. Using a chest strap, you can read HRV data and heart rate.

In order to update the VRelax application, you need a Pico account. You can create one via https://us-passport.picovr.com/us/reg. Keep the account details in a safe place. No transfer of personal data takes place during updates.

Yes. Similar to apps on your phone, we occasionally perform software updates with technical improvements, new functionalities and extra content. Explanations on how to perform software updates can be found in the instruction guide or instruction video.

It takes approximately 2 hours to fully charge a Pico G3 headset. Once fully charged, the battery provides an average of 2,5 to 3 hours of use, depending on the intensity of VRelax use. Warm rooms can also cause the headset to lose heat less easily. This can result in a shorter battery life.

Yes, this is possible if you purchase the additional module GRIP app with the license. With the GRIP app you can watch the user, take control and guide the user in the virtual environments. Click here for frequently asked questions about the GRIP app.