General

For anyone who wants to relax. VRelax is designed to reduce stress. When you put on your glasses, you will find yourself in beautiful natural surroundings. People who use VRelax indicate that it makes them calm and relaxed. With VRelax you can forget your worries for a while.

Yeah, it helps and it’s very nice, as many people who use it say. You can hear and see their stories on the website. We have also researched VRelax scientifically. Tension and anxiety immediately decreased dramatically in people with mental health problems, and their mood improved. VRelax worked better than usual relaxation exercises.

You can use VRelax safely. Some people can get a little nauseous or dizzy with Virtual Reality. When you take off the glasses, this annoying feeling disappears within a few minutes.

Yeah, sure! Several companies have created a VRelax room, where employees can use VRelax during their break. Work stress is reduced and productivity is increased if you can relax for a few minutes every now and then. We are going to investigate whether VRelax can reduce absenteeism and prevent burnout.

Via the newsletter we will keep you informed about the research that is going on. It states when people are needed for a survey and how you can register.

We’re always working on improving VRelax. We do this by making new films, but also by adding extra possibilities. If a new version becomes available during the term of your license, you can download it for free.

VRelax is used in hospitals, psychology practices, institutions for people with intellectual disabilities, nursing homes, physiotherapy practices, and so on. Very diverse! We give tailored advice on how to use VRelax in your work environment. We can take care of an implementation process on location.

Please review our Privacy Statement here to gain a comprehensive understanding of how we handle your information.

Ordering & delivery

Our shipping time is 3 working days.

For shipments within the Netherlands we charge €7.81 (excl. VAT) €9.45 (incl. VAT).

Yep! Pickup address: VRelax B.V. Emmaplein 1, 9711AP Groningen.

Yes, we are happy to be able to offer our customers worldwide shipping.

It may happen that an order requires personal contact. Is this the case? Please contact our sales representatives at +31(0)50-2110142. We will be happy to help you.

Guarantees & reparations

No. We make sure in advance that the product meets the needs of the customer. For this purpose, a physical visit is made in advance or an intake by telephone is held with the customer. This way you can be sure that the product meets your wishes and needs.

No, there is no guarantee on the above mentioned accessories. VRelax only provides a 1-year manufacturer’s warranty on Oculus Go VR glasses. Would you like to know more about warranty? Read more about it in the conditions.

That is very annoying and of course not the intention. For damaged items, please contact our service desk at +31 (0)50-2110142. Keep your order number at hand. They will take care of the return with you and will send you instructions via email.

Your invoice will be sent by e-mail to the e-mail address you provided.

Payment

You can find all our company information on the invoice. In the near future, payment can be made through our webshop and is handled online by Molly Payments. You can pay with iDeal, PayPal and credit card.

Yes, you place your order and pay within 30 days after delivery. Is it your first order? Then we ask you to send us an excerpt from the trade register. This can be done by mail or by post.

IBAN: NL43 RABO 0369 2468 53 / BIC: RABONL2U

The laws and regulations state that the place of supply of the ‘service’ is decisive for the claim of the VAT. Because our products and services are supplied from the Netherlands, VAT must be calculated on this. In some cases you can reclaim this VAT. Please contact your tax advisor for more information.

Canceling & returns

Contact our service desk on telephone number +31 (0)50-2110142. Keep your order number at hand. They will take care of the return with you and will send you instructions by e-mail. Before returning the product hole, please read here our terms and conditions regarding this procedure.

Installation

If the user manual does not provide a solution, please contact us at +31 (0)50-13928564.